Question 1

Is Fidly free?

Accepted Answer

Yes, the app is free. Some advanced AI features (like the multi-store price comparator) are included in the VIP tier.

Question 2

Do my points expire?

Accepted Answer

No. Your points never expire as long as your account remains active. However, generated vouchers have a two-month validity.

Question 3

How does receipt scanning work?

Accepted Answer

You scan the QR code on your receipt from the app. Fidly analyzes it, identifies the merchant and credits your points the next day.

Question 4

Can I transfer my points to someone?

Accepted Answer

Points are not transferable, but you can share a voucher with someone close to you from the Gold tier.

Question 5

Which mobile operators are available?

Accepted Answer

The three national operators: Ooredoo, Mobilis and Djezzy. Top-ups are made from your Fidly balance or by CIB / Edahabia card.

Question 6

What languages is Fidly available in?

Accepted Answer

French, English and Arabic (with right-to-left display). Instant switching from settings at first app launch.