Personal Data Protection Policy

1. Data Controller

The controller of personal data processing is:

FIDLY, represented by its legal representative.

2. Data Collected

In the course of our activities, we may collect the following categories of data:

Identification Data

• First and last name
• Email address
• Phone number
• Mobile number
• Address
• Gender (Male or Female)
• Date of birth

3. Purposes of Processing

Your personal data is collected and processed for the following purposes:

• Recovering your accounts in case of phone change or password loss.
• Generating statistics for us and for the partner stores where you are registered.
• Verifying points in case of errors
• Verifying transactions in case of errors
• Compliance with legal and regulatory obligations
• Fraud prevention and security
• Statistical analysis and improvement of our services
• Information in case of promotions

4. Legal Basis

The processing of your personal data is based on one of the following legal grounds:

• Your consent: for sending marketing communications
• Our legitimate interest: for improving our services and ensuring security
• A legal obligation of the stores: to comply with regulatory requirements toward you.

5. Data Recipients

Your data may be shared with:

• Our authorized employees within the scope of their duties
• Competent authorities in case of legal obligation
• The data controller of the partner (stores) with your explicit consent and registration with them

We require all third parties to ensure the security of your data and to process it in accordance with applicable legislation.

6. Retention Period

We retain your personal data for the period necessary for the purposes for which it was collected:

• Identification data: for a period of 3 years with a request for your consent to renew

7. Your Rights

In accordance with Law No. 18-07, you have the following rights:

• Right of access: obtain confirmation of the processing of your data and receive a copy
• Right of rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of your data in certain cases
• Right to object: object to the processing of your data
• Right to restriction: limit the processing of your data
• Right to portability: receive your data in a structured format

To exercise your rights, contact us at: info@fidly.app

8. Data Security

We implement appropriate technical and organizational measures to protect your data against:

• Unauthorized access
• Unauthorized modification, disclosure, or destruction
• Accidental loss

These measures include in particular:

• Encryption of sensitive data
• Strong authentication for system access
• Regular training of our staff
• Periodic security audits

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Ensure the proper functioning of our services
• Remember your preferences
• Analyze the use of our services
• Personalize your experience

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

10. Policy Changes

We reserve the right to modify this data protection policy at any time. Changes will take effect upon publication on our website.

We will notify you of any substantial change by email or through a notice on our site.

Last update: November 2025